Treating Customers Fairly
Engage Commercial has four key pillars to the way in which we deal with our clients.
- We will make ourselves accessible at times that suit our borrowers.
- We will treat all of borrowers fairly.
- We will deliver the highest standards of customer service.
- We will always communicate in a clear and unambiguous way.
To help achieve these objectives, all of our clients are given a dedicated Engage Commercial Relationship Manager. They will also have access to their direct dial telephone number and email address and we will commit to replying to all enquiries within 24 hours.
We understand that customers experiencing payment difficulties are particularly in a sensitive position. Engage Commercial is therefore committed to ensuring that each customer is treated on an individual basis. We do not believe in a “one size fits all” approach to mortgage administration. We aim to deliver a service that ensures you can be confident that your interests are central to the way we do business. If for any reason you feel this has not been the case, please let us know.