Information for New Customers

Engage Commercial is delighted to welcome our new customers. We are committed to providing you with the highest levels of customer service and we look forward to working with you.


If you would like to contact us our Customer Services Number is: 03333 701 501. Calls will be charged at your service provider's prevailing rate and may be monitored and recorded. Lines are open 9am to 6pm Monday to Friday (excluding Bank Holidays).

Our postal address is:

Engage Commercial
Harman House
1 George Street
London UB8 1QQ

If you are a new customer to Engage Commercial, you will have received a welcome letter notifying you of the transfer of your commercial loan to Engage Commercial. If you did not receive this letter, please let us know. Your original loan conditions are unaffected by the transfer and we are committed to ensuring that our customers suffer no disadvantage through the transfer of their loan to Engage Commercial.

As part of the transfer process, any automated or Direct Debit payment with your previous lender will have been cancelled so you will need to make alternative arrangements for payment. For details of how to make a payment to your loan(s), please click here.

Please include your new account number(s) on any payment to enable us to identify and process it efficiently.

Please talk to us if you are unsure how the transfer of your loan may impact on your ability to meet your repayments. If you would like further information on the mortgage transfer process, please see our FAQs.